Senior Field Product Engineer - Edwards (Fitchburg)
: $104,970.00 - $153,280.00 /year *
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Perform complex customer support activities involving the installation, modification, repair and preventive maintenance of Polycold equipment and systems to ensure proper working order. Isolates and resolves complex equipment malfunctions, and implements corrective action. Works under minimal supervision following established policies and procedures to ensure company and customer quality standards are met. May act as Local/Shift/Site Lead to coordinate work direction for other Service Engineers and install support as needed. This is a high-level position where work assignments are complex in nature, requiring discretion, independent judgment and diverse problem-solving methods.
Lead/perform in the installation, modification, repair, testing, upgrade, conduct preventive diagnosis, perform maintenance on the software and hardware of the equipment and systems while adhering to CTIP policies, procedures and work direction of supervisor or shift/site lead.Interface with customers to ensure customer satisfaction with equipment and service levels.Maintain a safe and clean working environment by conforming at all times to CTIP and customers work protocols and policies.Attain Equipment Service and Operation Certification on Polycold equipment and systems as defined Submit expected reports, such as Service and Status Reports, on all support activities as defined and expected by your manager.Productively react to changing priorities such as Tool or Line down and escalations, and support organizational and administrative duties.Train CTIP and customer personnel in equipment operation and maintenance procedures.Mentor and train less experienced Service Engineers. Initiate, evaluate, and document new processes or improvements to existing maintenance processes.Create reports, project plans, training plans, certification matrices and other documentation as required.Present at the Customers site or at an office, directly to the Customer and/or with Management.
AS degree in a technical field, technical certificate or equivalent is required. A minimum of 8 years related work experience.EPA Certified within the United States for the handling of refrigerantsMust be available and willing to travel, domestically and internationally as needed and be available for specific emergency on-call work. Depending upon business needs travel can vary greatly to as high as 80-90% of the time.Must have a valid drivers license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.Must be qualified to meet the requirements of background screening by a third party agency.Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.Must be proficient with use of a PC, Windows, and DOS based Operating Systems. Oracle experience highly beneficial. Be able to use the companys standard software to generate reports, presentations and document the daily activities as defined and expected by your manager.
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.