Customer Service/Call Center
**What does a great Client Support Representative do?**
You will act as the client point of contact and/or point of escalation for moderate to highly complex questions, requests, and service issues. You may serve as a subject matter expert for products and services. You will provide Fiserv clients, proactive outreach interaction and timely responses to services and product solutions. You will receive and resolves product and service-related issues escalated from level I client support associates. Serve as an escalation point for other internal resources for service-related topics. Work cross functionally with other support entities such as development, product management and enterprise technology to identify and resolve client needs. Provide assistance to client before and during client user acceptance testing (UAT).
**Basic qualifications for consideration** :
+ Five or more years of experience in the financial services industry and delivering software development and integration projects to clients.
+ Bachelor s Degree in Business Administration, Computer Science or equivalent education in a related discipline is required. Related work experience can be substituted for educational requirement.
+ Excellent communication and reading comprehension skills.
+ Able to integrate product knowledge with technical knowledge.
+ Must demonstrate experience working with third party systems.
+ Working knowledge of ACH processing, with details understanding of NACHA rules and regulations.
+ Occasional travel is required.
+ Must be able to work on call hours.
**Preferred qualifications for consideration:**
+ Exposure to ACH Operations and/or PEP+ product is a plus.
+ Solid understanding of various Software Development Life Cycles (SDLC) and all aspects of application phases from design through deployment. Including but not limited to Models: Agile, Iterative and Incremental, Waterfall.
+ Familiar with relevant business issues as they impact overall project plans.
+ Ability to assist in functional testing and support of products already in production.
+ Able to learn new applications and new platforms as needed.
+ The individual must possess the following competencies:
+ Action Oriented
+ Dealing with Ambiguity
+ Integrity and trust
+ Peer relationships
+ Personal Learning
Learn more about us.
In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services.
We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit areers.fiserv.com/eeo for more information.
Associated topics: desktop, help desk, network, patient, pc, systems administrator, technical support, technician i, technician iii, technology
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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