IT Tech - Level 2

Employment Type

: Full-Time


: Information Technology

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EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Description

SUMMARY The IT Tech Level 2 will assist with daily tickets and will assist Level 1 support staff guest and end user questions and issues. When these issues cannot be resolved alone, they will escalate to their management as necessary. When not responding to new issues, Level 2 support staff will be working on assigned projects. Overtime, evenings, holidays, and weekends are required on a regular basis (our primary business is busiest during these timeframes). This will be scheduled as far in advance as possible so employees can plan for it.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

  • Assist level 1 with guest and end user questions.
  • Monitor Kaseya (our ticketing and desktop management system) for new tickets and respond accordingly.
  • Escalate issues as necessary to next level support.
  • Work with other department as necessary (maintenance, security, electrical, etc) as necessary to see repairs through to the end. This might include replacing TV's, Salto locks, digital signs, etc.
  • Assist in monitoring and maintaining systems (Anti-Virus, FiberOptic, Windows Patching, MDM, Crestron, TV Head-end and more)
  • Equipment and software upgrades
  • Maintain inventory documentation as hardware is deployed or retired.
  • Maintain supplies, tools, and equipment inventory. As supplies get low it is up to technicians to flag this so replacement can be ordered.
  • Take direction from management in terms of deployments, installations or other relevant areas.
  • Help maintain installation and system documentation.
  • Other duties as assigned, which could be directly related, or unrelated to the original position.

    This job has no supervisory responsibilities.

    Position Requirements


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Bachelor s Degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.


    Ability to read & interpret documents such as safety rules, operating & maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent to draw and interpret bar graphs.


    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


    This position is computer intensive. The applicant is expected to feel comfortable working with software and hardware and across multiple OS. At this level, networking experience is required and familiarity with how computers work together in a network environment is critical to the ultimate success in the position. Excellent troubleshooting skills for both hardware and software are required.


    None are required to gain employment however employees in the position are encouraged to pursue certificates as desired. Training is provided both during and after hours. The during hours training is required; the after hours is optional and the employee will not be judged positively or negatively if they choose not to take advantage of out of office training opportunities.


    Employee should be comfortable working with electronics and assembling/disassembling various electronic items. This is not limited strictly to just computers. TV's, fiber nodes, telephones, etc are all items that might need to be worked on. In addition, the department is responsible for maintaining the RFID gates that control skier access to the mountain. Being prepared to work outdoors on this equipment is a must.


  • Being comfortable working alone is important. Employee must be able to manage deadlines for multiple projects and be prepared to request OT if deadlines are in jeopardy. Project management skills are required for the success of juggling multiple priorities effectively.
  • Maintaining an professional appearance at all times is required. Uniforms will be provided as well as name tags and these are to be worn at all times when interaction is possible with either a guest or an employee outside of the IT department.
  • Jay Peak, Inc encourages job sharing particularly during peak business periods. All employees are expected to report for duty and help in other departments when directed by their management.
  • Much of the equipment that the department is required to work on is outside. In addition, the area receives a very large amount of snowfall each year. When possible areas that need to be worked on are shoveled, however, it is expected that on occasion shoveling must be done.
  • Proper attire for working outside should always be available at work. In the event that employee does not own this attire, it will be provided.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is frequently required to stand; walk; sit and stoop, kneel, crouching or crawling and occasionally required to use hands to finger, handle or feel; reach with hands and arms and climb or balance. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision requirements of this position include close vision, distance vision, peripheral vision and the ability to adjust focus.


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is frequently exposed to outdoor weather conditions and occasionally exposed to moving mechanical parts, risk of electrical shock and vibration.

    The work environment surrounding this position is usually moderate.


    This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multi-level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.

    Full-Time/Part-Time Full-Time Shift Various Shifts Seasonal / Year Round Year Round Perks / Benefits Benefited employees receive Medical, Dental, Vision, Life, AD&D Insurances, Short Term/Long Term Disability, PTO, Sick Pay, 401k, FSA, & Time Away plus all resort discounts & perks. Number of Openings 1 Location Jay Peak, Inc

    This position is currently accepting applications.

    Associated topics: equipment, infrastructure, ip, maintain, satcom, satellite, server, system engineer, system specialist, system technician

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