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Job Overview:

As an Omni Team Colleague, you will be responsible for driving a selling and service culture that champions Omni-channel strategies and supports our My Macy?s initiatives through partnership with colleagues. You will collaborate with the store team to deliver results in a friction free shopping environment and through Omni activities. Perform other duties as assigned.?

In a Flex (Flexible Work Team) position, while you won?t have assigned shifts or guaranteed hours each week, you?ll have maximum flexibility to earn money ? and a generous employee discount - around your personal schedule. On key days or peak shopping times you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year.

Essential Functions:

  • Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.
  • Process shippable returns and abandoned in store pickup order.
  • Monitor alerts to ensure Ready On Time completion of Buy Online Pickup In-Store (BOPS) orders.
  • Pick Not Found merchandise to improve fill rate.
  • Expedite aged orders to improve the Speed-to Ship to our customers. Provide an exceptional customer experience by ensuring the customer is always the priority.
  • Participating in other support functions as needed.
  • Assist and satisfy the needs of our in store and online customer.
  • Be proficient in MyShip, handheld devices, POS and MPOS systems including Search and Send and BOPS.
  • Ensure all procedures, policies, and standards are followed.
  • Perform all functions in an efficient manner, as directed by the People Leader.
  • Regular, dependable attendance and punctuality.?
  • Qualifications:

    Education/Experience:?

  • High School diploma or equivalent required.
  • A minimum of one year of experience in a sales related role required.?
  • Communication Skills:?

  • Ability to effectively communicate and present information to customers, peers and all levels of management.?
  • Mathematical Skills:?

  • Basic math functions such as addition, subtraction and calculating percentages coupled with ability to use mobile devices.
  • Reasoning Ability:?

  • Self-starter, able to work independently and as part of a team and must have good time management skills.
  • Demonstrates ability to build relationships and convert customers into a client.?
  • Physical Demands:?

  • This position involves constant moving and standing.
  • Involves standing a minimum of two consecutive hours.
  • Involves lifting at least 30 lbs.
  • May occasionally be involve stooping, kneeling, crouching, and climbing ladders.
  • May involve reaching above eye level.?
  • Other Skills:?

  • Ability to follow through on projects in a timely manner.
  • Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment.?
  • Work Hours:?

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.
  • This job overview is not all inclusive. In addition, Macy?s, Inc. reserves the right to amend this job overview at any time. Macy?s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy?s, Inc. ? including Macy?s and Bloomingdale?s ? will consider for employment qualified applicants with criminal convictions in a manner consistent with and?.








    Associated topics: cajero, cashier, client service, customer service representative, retail customer service, retail sales consultant, sell, service representative, shop, store associate

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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