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Responsibilities include but are not limited to:

  • Support production issues of mission critical, web-based enterprise solutions
  • Collaborate with the Business teams and IT partners to analyze, correctly rank/prioritize and provide ETA for the enhancement request and/or reported issues.
  • Work with / Manage Retail Vendors to ensure all areas are meeting Michael Kors business needsLead Bi-weekly call s to review open tickets with vendorsCollaborate internally to ensure open lines of communication
  • Respond to user s callouts.Identify the issues and/or questionsProvide work-around if anyValidate the issue resolution
  • Education and/or Experience:

  • 4 years BA/BS degree is required.
  • Working experience in Retail environment
  • Experienced in ability to work with other teams/departments to deliver projects and manage vendors
  • Working knowledge of relational/multi-dimensional Databases: Oracle, Sequel, DB2 or similar
  • JDA Enterprise Allocation, Planning and MMS preferred
  • Must have the ability to work under pressure with time sensitive constraints.
  • Other Skills and Abilities:

  • Working knowledge of and ability to apply project lifecycle methodology.
  • Analytical, design, verbal and written communication skills.
  • Troubleshooting and problem resolution skills
  • Presentation skills business users and management.
  • Should have good interpersonal skills to deal with user community and vendors.
  • Proficient information seeking skills and drive for results

  • * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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