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This position provides the highest level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for complex network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations along with running SQL queries.

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Required Qualifications

* 5or more years of recent computer, server, and network troubleshooting experience

* Must be resourceful and able to take initiative in a dynamic environment

* Ability to effectively and efficiently troubleshoot technical problems

* Advanced knowledge of current Microsoft desktop and server operating systems

* Advanced knowledge of Microsoft SQL, Exchange and other server applications

* Advanced knowledge of computer and server hardware

* Familiarity with network troubleshooting

* Professional customer service skills

* Strong written and oral communication skills

* Ability and willingness to work in an environment providing 24x7x365 support

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Essential Duties:

* Provides resolution for escalated service tickets

* Works with clients to evaluate and solve technical problems

* Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes

* Configures and supports internal and/or external networks

* Develops and maintains all systems, applications, security, and network configurations

* Troubleshoots network performance

* Recommends upgrades, patches, and new applications and equipment


Associated topics: client, help, network, pc, technical, technical support specialist, technician i, technician ii, technician iii, technician iv

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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