• PwC
  • $156,790.00 -156,790.00/year*
  • Providence , RI
  • Non-Executive Management
  • Full-Time
  • 25 Broadway

A career in National Special Functions, within Internal Firm Services, will provide you with the opportunity to support service, sector, and market leaders deliver the unique PwC client experience to our clients. You'll play an important part in continuously innovating and improving Firm operations so that we can continue to provide the highest quality of services to our current and prospective clients. Our Global Delivery Model Services team is responsible for developing programs and initiatives directed at designing, developing, and implementing a robust Business Process Management Solutions Platform to enable effective scalability and sound management of PwC's Global Delivery Model operations on a worldwide scale.


As a Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

* Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
* Be involved in the financial management of clients
* Be actively involved in business development activities to help identify and research opportunities on new/existing clients
* Contribute to the development of your own and team's technical acumen
* Develop strategies to solve complex technical challenges
* Assist in the management and delivering of large projects
* Train, coach, and supervise staff
* Keep up to date with local and national business and economic issues
* Continue to develop internal relationships and your PwC brand

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:

4 year(s) of progressive roles managing transformation initiatives, business analysis and project management processes

Preferred Qualifications:

Degree Preferred:

Bachelor Degree

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success as a team leader in the following areas:

* Understanding and experience in global delivery, distributed global operations and business process solutions, ideally in the service sector;
* Understanding human resources trends and industry leading practices as well as the full human capital (HC) life cycle in global organizations;
* Developing a global, cross-line of service approach for the HC Functions, including leveraging shared services and working collaboratively with leaders and specialists to establish business needs are being met;
* Understanding human capital technologies, tools and practices;
* Working across and managing a global team with a high degree of independence and influence in developing the future strategy;
* Building effective working relationships with GDM leadership to establish and execute the activities having firmwide impact & global implications to enable the behaviors, structures, systems and competencies required for the global HC delivery model to shift its operating model;
* Demonstrating the ability to solve complex issues, collaborate and negotiate with leaders and influence others to reach mutually acceptable solutions;
* Working knowledge in Change Management, Talent Management and Acquisition, Learning and Development;
* Demonstrating knowledge in project delivery for process-focused transformation work;
* Understanding of and commitment to continuous improvement through innovation, simplification and leveraging industry-leading practices;
* Developing understanding of relevant business requirements and processes, delivery center processes and industry leading practices;
* Utilizing creative problem-solving to develop strategy and the operational detail supporting it;
* Integrating LoS requirements and service level expectations into well defined and repeatable solutions that optimize and maximize the use of the global delivery model;
* Leveraging functional knowledge and industry-standard methodologies and tools, alongside new and emerging approaches, in particular automation technology;
* Supporting the preparation of standard operating procedures, business process manuals, operation manuals as required;
* Managing transformation projects through execution, piloting and final hand-off to the SDC business-as-usual (BAU) team;
* Writing, communicating, facilitating and presenting cogently to and/or for all levels of leadership and staff;
* Possessing experience and eagerness in taking transformation projects forward into business-as-usual operations; and,
* Working effectively with colleagues from multiple distinct cultural environments.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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