• PwC
  • Providence , RI
  • Non-Executive Management
  • Full-Time
  • 25 Broadway

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A career in National Special Functions, within Internal Firm Services, will provide you with the opportunity to support service, sector, and market leaders deliver the unique PwC client experience to our clients. You'll play an important part in continuously innovating and improving Firm operations so that we can continue to provide the highest quality of services to our current and prospective clients. Our Global Delivery Model Services team is responsible for developing programs and initiatives directed at designing, developing, and implementing a robust Business Process Management Solutions Platform to enable effective scalability and sound management of PwC's Global Delivery Model operations on a worldwide scale.


As a Senior Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

* Proactively assist in the management of a portfolio of clients, while reporting to Directors and above
* Be involved in the financial management of clients
* Be actively involved in business development activities to help identify and research opportunities on new/existing clients
* Develop project strategies to solve complex technical challenges for our clients
* Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
* Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria
* Train, coach, and supervise team members
* Continue to develop internal relationships and developing your PwC brand

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:

6 year(s) of progressive roles managing transformation initiatives, business analysis and project management processes.

Preferred Qualifications:

Degree Preferred:

Bachelor Degree

Preferred Knowledge/Skills:

Demonstrates intimate abilities and/or proven record of success in the following areas:

* Understanding and possessing experience in global delivery, distributed global operations and business process solutions, ideally in the service sector;
* Understanding the full human capital (HC) life cycle in global organizations;
* Understanding of human resources trends, technologies tools and industry leading practices;
* Developing a global, cross-line of service approach for the HC Functions, including leveraging shared services, working collaboratively with leaders and specialists to establish business needs are being met;
* Working across and managing a global team with a high degree of independence and influence in developing the future strategy;
* Building working relationships with GDM leadership to establish and execute the activities having firmwide impact & global implications to enable the behaviors, structures, systems and competencies required for the global HC delivery model to shift its operating model;
* Solving complex issues, collaborating and negotiating with leaders and influence others to reach mutually acceptable solutions;
* Working knowledge in Change management, Talent Management and Acquisition and Learning and Development;
* Possessing knowledge of project delivery for process-focused transformation work and consulting in process improvement activities;
* Establishing the effective integration of LoS requirements and service level expectations into a well defined and repeatable Service Delivery function;
* Possessing an individual commitment to continuous improvement through innovation, simplification and leveraging industry-leading practices and holds team members accountable for doing the same;
* Driving improvement with the cooperation of all lines of service (LoS) and Internal firm services (IFS) functions pursuing process improvement and automation solutions;
* Developing and presenting detailed proposals of process improvement concepts, the investment required, timing plan development, desired results, and the Value Proposition;
* Designing and implementing continuous process improvements using the leading techniques and automation technologies;
* Leveraging functional knowledge and industry-standard methodologies and tools, alongside new and emerging approaches, in particular automation technology;
* Gaining quality and efficiency by leveraging automation technology to produce cost savings results;
* Leading the preparation of standard operating procedures, business process manuals and operation manuals as required;
* Leading the transformation projects through execution, piloting and final hand-off to the SDC business-as-usual (BAU) team;
* Writing, communicating, facilitating and presenting cogently to and/or for all levels of leadership and staff;
* Possessing experience and eagerness in leading the Business-as-Usual operations phase of a transformation project; and,
* Demonstrating global experience and acumen, with the ability to work effectively with colleagues from multiple distinct cultural environments.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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