• SAIC
  • Providence , RI
  • Miscellaneous
  • Full-Time
  • 25 Broadway


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**Description**
Join SAIC s team
delivering the best in class Service Desk, End User Services, Operations
Engineering, Infrastructure Architecture, and Technical Program Management
information technology services to a federal agency.
**Job Description**
The Office Automation Lead performs
high-level, day-to-day operational maintenance, support, and upgrades for
complex operating systems, workstations and servers. Coordinates, directs and
performs complex software installations and upgrades to operating systems and
layered software packages. Schedules installations and upgrades and maintains
them in accordance with established IT policies and procedures. Continually
monitors and tunes multiple systems to achieve optimum performance levels.
Ensures workstation/server data integrity by evaluating, implementing, and
managing appropriate software and hardware solutions of varying complexities.
Ensures data/media recoverability by developing and implementing a schedule of
system backups and database archive operations. Plans and implements the
modernization of servers. Conducts hardware and software audits of workstations
and servers to ensure compliance with established standards, policies, and
configuration guidelines.
**Roles andResponsibilities**
Point
of Contact (POC) for SaaS and associated device clients (e.g. O365)
Point
of Contact POC) for provider and server components for messaging, conferencing,
document management, eDiscovery, print, fax, telephony, and scan services.
**Qualifications**
**Education**
HS and nine (9) years or more
experience; Bachelors and five (5) years or more experience; Masters and three
(3) years or more experience.
**Required**
Minimum of two (2) years Project Management experience.
Minimum of two (2) years Servers/Storage technical experience.
Knowledge of at least two of the following; Skype, Teams, Exchange, ITRezzo, O365, Ricoh, Microsoft Windows, Verizon
Intrusion Prevention Security Service (IPSS).
US CItizenship required
**Desired**
3 years of ServiceNow Experience
ITIL Foundation certification
Work location can be Sunnyvale CA,
Ashburn VA or remote
**Desired Qualifications**
REQNUMBER: 196481
SAIC is a premier technology integrator, solving our nation s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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