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Job Number: 229693

Cisco Voice Engineer

Cisco Voice Engineer

Job Description:

* Evaluate, design, develop and maintain data networking, VOIP PBX systems and Contact Center System

* Participate in the deployment of new technologies and projects

* Management, monitoring and support of Cisco UC solutions including: Communications Manager, Unity Connection, Voice Gateways, Acme Packet SBC, recording System, Telepresence and Videoconference

* Work with a ticketing system, making timely entries and adjustments as required. Experience with monitoring/management platforms.

* Interact with Service Provider and Carrier for incident resolution and change request

* Act as a third level of escalation on incidents

Desired Capabilities:

* Candidates must possess strong skills and experience across a range of the following: Excellent Communication, UC Architecture, and troubleshooting Cisco Voice, Data, and Video Conference Systems.

* Understanding of networking concepts including Basic IP Routing, 802.1q, VLANs and QoS

* Strong customer interaction skills and positive attitude

Desired Qualifications:

* CCNA Collaboration

* CCNP Collaboration or equivalent skill will be a plus. Must have at least 5 year of experience administering, engineering, and debugging Cisco Voice Solutions

* Have experience with current Cisco routing and switching technologies

THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.

- provided by Dice

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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