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Under the supervision of the Director of Marketing, Communication and Engagement with a focus on customer service and continuous improvement, provide support in administrative and programmatic needs for Career and Professional Success (CaPS). This role performs varied office support functions, triage and helps staff, students and employers by providing service information. Uses independent judgment, problem solving skills, and initiative to determine approach in a variety of situations. Interprets and carries out CaPS policies and procedures with employer relations functions. Supports marketing and technical capabilities for the CaPS team. This position is Monday through Thursday 8:00 AM to 2:30 PM and Friday 8:00 AM to 1:30 PM.
Duties and Responsibilities
CAREER MANAGEMENT SYSTEM APPROVALS AND SUPPORT:
1.Manage career management system, Handshake, account approvals for employers and students daily. Vet to approve or decline employer and student accounts and job postings based on predetermined recruiting policies and procedures.
2.Communicate with employers and students for additional information or questions via handshake, phone, and email.
3.Provide support to CaPS team with employers and students creating accounts, posting positions, and registering for events.
1.Perform a variety of tasks to manage operational details affecting the CaPS team by organizing, completing and/or delegating office support work.
2.Screen telephone calls and visitors; provide responses to information requests about offerings and services; take messages or route calls and visitors according to CaPS procedures utilizing organizational familiarity. Refer concerns to appropriate person as directed.
3.Manage student and employer email inboxes; provide email responses to information requests and forward messages according to CaPS procedures utilizing organization familiarity.
4.Upkeep office equipment, inventory and office/event supplies. Order supplies and service equipment as necessary.
5.Maintain relationships with office vendors including supplies, water, printing, parking and catering and assist with making purchases.
6.Manage student interview room requests and booking confirmations
7.Maintain and arrange CaPS calendar for staff meetings and calls. Schedule CaPS activities, arranging facilities, food, parking, sending calendar invites or zoom meeting invites, and assisting during activities and meetings as requested.
8.Anticipate and prepare agendas, schedules, articles, meeting minutes, and other materials; review all materials for accuracy and format.
9.Provide event and program support by preparing, printing, cutting and packing materials.
1.Assist with hiring, directing and evaluating student workers including interviewing, training, advising on new procedures, coordinating information, and shifting work to accommodate workload needs.
1.Manage SLA relationship and computer maintenance requests.
2.Create new CaPS technology accounts requests for staff and interns.
3.Update on campus televisions with CaPS information.
4.Assist with data cleanup in Salesforce and other technology platforms.
1.Bachelor s Degree
2.1 years of administrative experience
3.Flexible and adaptable
4.Customer service skills
5.Administrative and office management skills with attention to detail
6.Supervisory skills, including the ability to instruct and direct the work of interns
7.Organizational and analytical skills
8.Technical skills, such as word processing, e-mail, Internet, spreadsheets, database management and new software adaptability
9.Effective written and oral communication skills
10.Ability to establish and maintain effective working relationships with faculty, staff, students and the public
Additional Desirable Qualifications:
1. Work experience in college/university environment
2. Advanced computer skills
3. Experience with a career management system
Salary rates are set based on each candidates education and experience, job responsibilities, internal equity
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